Cancellation & Refund Policy

This policy explains how cancellations and refunds work for everything you can buy in WireLang™ Live: Pro subscriptions (monthly or annual), one-time credit top-ups, and legacy licenses. All payments are processed by Stripe — we never see or store your card details — and all refunds are returned to your original payment method, typically within 5–10 business days of being issued.

1. 3-Day Money-Back Guarantee

Your first payment for a Pro subscription, and any purchase of a legacy Pro Lifetime license, is covered by a full money-back guarantee for 3 days (72 hours) from the time of purchase.

• Request it directly in the app: Settings → Billing → “Request Refund & Unsubscribe.” The button is visible whenever your purchase is inside the window, along with the time you have left.
• The refund is for the full amount you paid. Your subscription or license ends immediately, and the credit hours granted by that purchase are removed from your balance.
• The guarantee applies to first payments only. Renewal payments are not covered — see section 4 for how to avoid an unwanted renewal.

2. Cancelling a Subscription

• You can cancel at any time from Settings → Billing → “Cancel Subscription.” No emails, no phone calls, no questions.
• Cancellation takes effect at the end of your current billing period. Until then you keep full access, and any credit hours you already received remain yours.
• Changed your mind? Use “Renew Subscription” any time before the period ends and your plan continues uninterrupted.
• What happens to your subscription hours: hours granted for billing periods that began before September 8, 2026 stay in your balance and do not expire. Hours granted for billing periods that begin on or after September 8, 2026 remain available while you are subscribed and for 60 daysafter your final billing period ends; after that grace period they may be removed from your balance. Purchased credit packs are never affected by cancelling a subscription.

3. Upgrades and Plan Changes

• You can upgrade to a higher tier or from monthly to annual billing at any time. The unused portion of your current billing cycle is automatically discounted from the first payment of the new plan, calculated by time remaining.
• When an upgrade completes, your previous plan ends immediately — you are never billed for two plans at once. Your credit balance always carries over.
• To switch to a smaller plan, cancel your current subscription first; you can subscribe to any plan once the current period ends.

4. Renewals

• Subscriptions renew automatically — monthly or yearly, matching your plan — and each renewal adds that cycle's credit hours to your balance.
• Your renewal date is always shown in Settings → Billing. To avoid a renewal charge, cancel any time before that date; you keep access until the period ends.
• Renewal payments are not covered by the money-back guarantee.

5. One-Time Credit Top-Ups

• Credit packs are one-time purchases. The hours are added to your balance instantly and never expire while the Service operates. If we ever permanently discontinue the Service, unused purchased hours are refunded as described in our Terms of Service.
• Once credits from a pack have been used, the purchase is non-refundable.
• If you bought a pack by mistake and have not used it, contact us within 3 days and we will make it right.

6. Legacy Licenses and Trade-In

• Holders of a legacy Pro Lifetime or Pro Yearly license can upgrade to a current Pro subscription with an automatic trade-in discount, shown in the app before checkout.
• The trade-in consumes the legacy license: once the new subscription activates, the legacy license (and any legacy yearly billing) ends permanently and cannot be restored — including if you later cancel the subscription.
• Legacy Pro Lifetime purchases keep their 3-day money-back window under section 1.

7. Chargebacks and Payment Disputes

If something looks wrong on your statement, please contact us first — almost every issue is resolved faster (and in your favor) through support than through your bank.

• When a payment dispute (chargeback) is opened with your bank, the funds are withdrawn from us immediately. The credits or license tied to the disputed charge are therefore revoked at that moment.
• If the dispute is resolved in your favor, everything that was revoked is automatically restored.
• Accounts that use chargebacks in place of the refund process described above may be suspended.

8. Refunds Outside This Policy

Outside the 3-day window, refunds are at our discretion — but we are a small team that would rather keep you happy than keep a payment you regret. If something went wrong (a billing error, a double charge, a product problem on our side), write to us and we will sort it out. For accounts terminated for a material violation of our Terms of Service, refunds are handled as described there.

9. Purchases Through App Stores

If you buy through a platform store's own billing (for example, Microsoft Store billing, if offered), that purchase is processed by the platform and is subject to the platform's refund policies rather than this one. The 3-day money-back guarantee in section 1 applies to purchases made directly through our Stripe checkout.

10. Your Statutory Rights (EEA & UK)

If you are a consumer in the European Economic Area or the United Kingdom, you have a statutory right to withdraw from an online purchase within 14 days without giving a reason. Because WireLang supplies the service immediately — your credit hours are usable the moment payment completes — by completing checkout you request immediate performance, and once the service begins your right of withdrawal is reduced in respect of hours already used. If you withdraw within the 14-day period, we will refund what you paid minus a proportionate amount for the translation hours already used, and the withdrawal right lapses once the purchased hours have been fully used. To exercise it, email support@wirelang.com from your account email.

Our 3-day money-back guarantee is offered in addition to — never instead of — your statutory rights. Nothing in this policy limits any rights you have under the consumer-protection laws of your country; where this policy and those laws differ, the law prevails.

11. If WireLang Is Permanently Discontinued

As set out in our Terms of Service, if we permanently discontinue the paid Service we will give reasonable advance notice where practicable and refund the unused portion of your purchased credits and the unused remainder of any prepaid subscription period.

12. Contact

For any billing question, cancellation help, or refund request:support@wirelang.com. Please include the email address of your WireLang account.