How can we help?

There are two ways to pay. Pro subscriptions (monthly or annual) include translation hours every billing cycle, unused hours roll over 100% and never expire, and unlimited Bring-Your-Own-Key mode is included. Or buy a one-time pay-as-you-go credit pack — no subscription, and credits never expire. Either way, time is deducted only for the seconds you're actively translating. See Pricing for current plans.

You can cancel anytime, and your first purchase — subscription or credit pack — is covered by a 3-day (72-hour) money-back guarantee. Inside the app go to Settings → Billing → “Request Refund & Unsubscribe”; the button is visible whenever you're inside the window. Refunds go back to your original payment method, typically within 5–10 business days. Full details in the Cancellation & Refund Policy.

Payment confirmation can take a few seconds. The app refreshes your balance automatically after checkout — or tap the small refresh icon next to your balance. If it still doesn't appear after a minute, contact us.

Translation stops when your balance reaches zero — you're never charged beyond the seconds you actually used. Top up a credit pack or subscribe, and start a new session to continue. On a Pro plan, any hours you don't use in a cycle roll over to the next one.

Yes. With Bring-Your-Own-Key you connect your own Gemini API key and translation runs through your Google account at no charge from us. Note that in the EEA, UK, and Switzerland your key must belong to a billing-enabled Google Cloud project (Google doesn't allow free-tier keys there), and a BYO key does not lift regional availability restrictions. Setup steps in the BYO guide.

WireLang™ translates the audio your computer plays, not your voice — but both Windows and macOS route that capture through a privacy permission, so it must be granted once. On Windows: open Settings → Privacy & security → Microphone, turn microphone access ON, and make sure “WireLang Live” (and desktop apps in general) are allowed. On macOS: open System Settings → Privacy & Security → Screen & System Audio Recording (called “Screen Recording” on older versions), toggle WireLang ON, then relaunch the app.

First check that audio is actually playing on your computer, and that capture permission is granted (see the question above). Restarting the app resolves most one-off glitches. If the problem persists, send us the details via Contact and we'll help.

Live translation needs a stable internet connection. Check your connection, and if you're behind a VPN, proxy, or strict firewall, try disabling it or allowing WireLang™ through. Then stop and start the session again — you're not charged while disconnected. If it keeps happening, contact us from your account email so we can check your session logs.

WireLang™ is powered by Google's Gemini Live API, which isn't available in a small number of countries — the app shows a notice if you're in one of them. Unfortunately using your own API key (BYO) doesn't bypass this, as the restriction is on Google's side. Availability changes over time, so contact us if you'd like an update for your country.

60+ languages for real-time speech-to-speech translation. Pick your target language from the dropdown in the app.

The desktop app runs on Windows 10/11 (64-bit) and macOS 13+ (Apple Silicon & Intel). Sign in with Google on Windows; on macOS you can use Google or Apple. Your balance is tied to your account, so you can sign in on any computer and your credits follow you.

Your audio is processed live by Google's Gemini API to produce the translation — WireLang™ servers never record or store it. The desktop app can save session history (transcripts, and optionally audio) on your device only; it's never uploaded and you can turn it off or delete sessions anytime in Settings. Full details in the Privacy Policy.

Email support@wirelang.com from your account address and we'll delete your account and associated data. Saved BYO keys can also be removed anytime from inside the app, which deletes them from your account immediately.