How can we help?
Getting started, credits, and fixes for the most common questions. Still stuck? Contact us.
Getting started
1. Install & sign in
Download the desktop app, open it, and sign in with Google. New accounts get free trial minutes to start translating right away. Full walkthrough in our tutorial.
2. Pick a language & play audio
Choose your target language, then play any audio on your computer — a stream, a course, a call. WireLang™ translates the system audio live.
3. Add credits when ready
Buy translation time in the app (Spark, Stream, Marathon, Limitless). You only pay for the minutes you use — credits never expire.
Frequently asked questions
How does pricing work?
WireLang™ is pay-as-you-go. You buy a credit bundle and the time is deducted only while you're actively translating. Larger bundles have a lower per-hour rate, and credits don't expire.
I bought credits but don't see them yet.
Payment confirmation can take a few seconds. The app refreshes your balance automatically after checkout — or tap the small refresh icon next to your balance. If it still doesn't appear after a minute, contact us.
Can I use my own API key (BYO)?
Yes. With Bring-Your-Own-Key you connect your own Gemini API key and translation runs through your account at no charge from us. See the BYO guide.
Which languages are supported?
70+ languages for real-time speech-to-speech translation. Pick your target language from the dropdown in the app.
Is my audio private?
Audio is processed live for translation and not stored. See our Privacy Policy for details on how BYO and account modes handle data.
Translation won't start or audio is silent.
Make sure audio is actually playing on your computer and the app has permission to capture system audio. Restart the app if needed. If the problem persists, send us the details via Contact and we'll help.
Didn't find your answer? Send us a message or emailsupport@wirelang.com — we answer fast and in several languages. 🌎